Efficient wharf management and delivery services are no longer just a plus – they’re essential.
“Our customers expect their imports & exports to move seamlessly and reliably, any delays or disruptions can damage your reputation and cost you sales. Having a platform that not only optimises your landside logistics operations but also gives customers full visibility on their cargo’s movements is crucial to our business.” Dean Penrose – National Sales Manager
Team Transport’s Port Division recently introduced Freight Tacker as its transport management system. It’s a comprehensive freight management solution designed to streamline the shipping process, improve customer satisfaction, and create efficiencies to maximise our service levels.
Here’s how Freight Tracker has improved connectivity with our customers:
Real-time Visibility: Our customers gain instant access to the location and status of their shipments, 24/7. No more phoning or waiting for updates – you’ll always know exactly where your freight is and when it’s expected to arrive. And being a web-based platform means you can access this information wherever you are.
Proactive Exception Management: Freight Tracker identifies potential delays and disruptions before they become problems. This allows our customers to take proactive steps, such as advising us of last-minute updates or schedule changes or informing their customers, minimizing the impact on their business.
Improved Customer Satisfaction: This empowers our customers with self-service tracking options. They can easily track their own shipments, reducing the need for inquiries and phone calls to our customer service team. This translates to a happier customer experience and increased visibility and communication.
Enhanced Communication: Freight Tracker provides a centralized platform for all shipment communication. Our customers can share tracking information with their customers, vendors, and internal teams seamlessly, ensuring everyone is on the same page.
This project reaffirms Team Transport & Logistics’ ongoing commitment to service excellence and emphasises our strategy of having the best technology and operational platforms to support this.
We offer a wide range of Biosecurity Services for all your customs and quarantine requirements, including tailgate inspections, unpacking, biosecurity inspections, fumigation, steam cleaning, and a 77G Customs Licensed Depot (Underbond) at our Radar Street, Lytton Port Depot. We can securely and conveniently store your FCL containers as Underbond whilst awaiting customs clearance.
